These terms and conditions are valid for shopping in the internet shop FTV STUDIO (www.ftvstudio.es). They include and define the rights and responsibilities of the seller (FTV STUDIO) and the buyer (customer).
Seller:
FTV STUDIO
Fuerteventura , Canary Islands, Spain
By purchasing products on this website the buyer agrees with the below terms and conditions, which apply to all relations between the seller and the buyer (concluding a lease contract) and also for potential complaints on products.
We kindly advise you to read our terms and conditions carefully before ordering any products from FTV STUDIO.
Acceptance of your order.
Once an order is placed you will receive an email from us confirming the purchase and payment. The order may be canceled by the buyer via email (info@ftvstudio.es) within 24 hours after purchase. The seller reserves the right not to accept buyer’s order if the required goods are not available for longer period or if the contact details are not properly completed by the buyer, or if FTV STUDIO is unable to obtain authorization for payment.
Price of products.
The prices are listed with individual items. All prices are excluding the costs for delivery which will vary depending on the final destination.
Payment and delivery options.
VISA/MASTERCARD
Delivery period.
The seller is obliged to deliver the products within the shortest period possible, depending on its availability in store.
Products will be sent within 48 hours after confirming the purchase. Delivery time is from 3 to 10 working days within Europe and 10 to 20 working days outside of Europe (keep in mind FTV STUDIO cannot guarantee any precise delivery time). Please, always consider 24 hours in the postal service. The buyer is obliged to pay the full price of the product including shipping costs and weight at the time go the purchase. THE SELLER IS NOT RESPONSIBLE IN CASE OF DELAYED DELIVERY CAUSED BY POSTAL SERVICE. The order can be cancelled within 24 hours after the purchase has been done.
Cancellation and returns
In accordance to the policy of FTV STUDIO you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to info@ftvstudio.es. Seller’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes seller to hold the returned products as buyer’s solo risk and expense. Import is to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including the original receipt. Without of a receipt FTV STUDIO will not accept any returns. The return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for the products on buyer’s account within 14 days from the acceptance of the returned products.
Final provisions
All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest. These terms and conditions came into effect on 30.10.2021.
The right to form a complaint
If the purchased products are damaged, the buyer has the right to form a complaint. It is necessary for the products to be clean, complete and in compliance with general hygiene principles. The buyer is compulsory to use the goods according to the generally known rules, as well as according to the requirements determined for the use and treatment of goods in compliance with its natural lifespan.
How to form a complaint
You can make a complaint in writing, by email to info@ftvstudio.es. The reclaimed products can be delivered by your nearest postal service or by a courier. The complaint must contain written description of the damage, which is a subject of the complaint and the purchase receipt.
Seller’s responsibility
The seller is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. The seller is also responsible for the imperfections, which occurred during guarantee period. The seller is not responsible in case following defects might occur:
a) if the defect was caused by the buyer
b) if the buyer was given a discount on the product or the product was on sale at the time of the purchase
c) If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
d) If the goods were damaged due to wrong manipulation
e) if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
Once the complaint is accepted, a letter of complaint is issued containing the date of acceptance, what kind of goods is reclaimed, when and where the goods were purchased, what defect has occurred and the price of the goods at the purchase. The letter of complaint is sent to the buyer by e-mail. The seller must examine the reclaimed goods and decide about the complaint, in more complicated cases it may take up to three working days. The seller settles the complaint up to 30 days.
Guarantee period
The guarantee period is 2 months from the acceptance of goods unless stated differently on the product, on the packaging or in the guarantee letter. If the claim is provided with repair, guarantee period is extended for the time from the fulfillment of claim to the day, when the consumer is compulsory to take over the goods, even if they did not. If the complaint is provided with exchange of the products, new guarantee period runs from the date when the products were delivered, respectively sent to the buyer. If the complaint of defective goods is not applied within the guarantee period, the law of liability for defects expires. The buyer will be informed about the complaint in person via email to info@ftvstudio.es.
The protection of personal data
FTV STUDIO takes great care of our clients and we realize that Internet shopping requires a large amount of trust. We will respect your privacy. All information you submit will be used only for the purpose of our communication with you, our customers. We will not share your personal information without your permission to third parties.
We always do our best to accommodate the demands of our customers and work to give the best outcome in all cases.
We are always happy to hear from you in case of any concerns or requests!